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Contact Guts Casino

New Zealand players can contact Guts Casino through the official support channels listed on the Guts website. The fastest option is usually live chat, especially for account access, deposits, withdrawals, verification checks, bonus questions, or responsible gaming requests.

Guts states that its customer support team is available 24/7. Email support is also available around the clock, although replies may take longer than live chat. For detailed account or payment issues, email can be useful because players can include screenshots, transaction details, and document references.

Available Contact Methods

Players from New Zealand can use the following real support options:

Guts does not publish a direct New Zealand phone number for customer support. If a phone contact option appears inside the player account or help section, players should only use the details shown on the official website.

What to Include in Your Message

When contacting support, include your registered email address, username if required, the payment method involved, the transaction amount, and the date of the issue. Do not send full card numbers or passwords.

For withdrawal or KYC issues, attach only the documents requested by support. Guts may ask for proof of identity, proof of address, proof of payment method, or further source-of-funds information before approving some transactions.

Operator and Licence Details

For customers in Oceania, excluding Australia, the site is run by Netplay Malta Limited, part of Betsson Group. Guts operates under a Malta Gaming Authority licence held through BML Group Limited. New Zealand players should note that this is an offshore licence and the casino is not regulated by the New Zealand Department of Internal Affairs.